Last updated: [2025-12-12]

At Border Town International (Hong Kong) Limited, customer satisfaction is important to us. This policy outlines our return and refund conditions.

1. Returns

  • Returns are accepted within 14 days of receiving the product
  • Items must be unused, in original packaging, and in resalable condition
  • Proof of purchase is required

2. Non-Returnable Items

  • Used or damaged items (unless faulty)
  • Clearance or final-sale items
  • Customized or personalized products

3. Refunds

  • Once approved, refunds will be processed to the original payment method
  • Refund processing time: 5–10 business days

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

To initiate a return, contact worldvip009@gmail.com.